FAQs
SHIPPING
- What are the shipping times and prices?
For orders from other European countries and some parts of America, we normally ship with DHL Express, which takes about 3-5 workdays to deliver.
The price for shipping within the EU* is 5,00€. For orders over 40,00€ the delivery costs are free.
The price for shipping to other European countries and some parts of America* is 10,00€. For orders over 50,00€ the delivery costs are 5,00€ and for orders over 100,00€ the shipping is free.
*EU: Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (only mainland), Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy (only mainland), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Poland, Portugal, Réunion, Romania, San Marino, Slovakia, Slovenia, Spain (only mainland), Sweden
*American countries: Canada and the US
- Can I track my order?
RETURNS
- How do I return my order?
... 20,00€ for returns from Austria,
... 30,00€ for returns from Germany and
... 50,00€ for returns from the EU.
We do not offer any free return labels from other parts of the world.
- How long will it take for me to receive my refund?
- How can I cancel my order?
PAYMENT
- What are your payment options?
GIFT CARDS
-
Do you offer gift cards?
Yes, you can purchase a gift card here online. → https://vresh-clothing.com/collections/accessoires/products/gift-card-gutschein.